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Your Rights and Our Legal Commitments

fuji slot operates under a clear legal framework so you always know where you stand — from account creation and fund handling to data retention and dispute resolution.

Jurisdiction-Dependent AccessTransparent Data PolicyIndonesian Account StandardsDANA, OVO, GoPay, QRIS CoveredDispute Resolution Path
fuji slot Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how our terms apply to your account, or you want to request a copy of your stored data, our legal support team is reachable seven days a week between 08:00 and 23:00 WIB. Queries from Yogyakarta and across Indonesia are handled through three direct channels — choose the one that suits your situation.

Team online

Live Chat

Connect with our legal-query team directly from any page on the site. Available daily 08:00–23:00 WIB. Ideal for account-specific questions about terms, data requests or transaction disputes.

Email Support

Send detailed legal queries, data-access requests or formal complaints to our compliance address. We aim to respond within 48 hours on business days, with a case reference number issued on receipt.

Account Dashboard

Log in, go to Settings, then Privacy and Terms. From there you can download your transaction history, review what data we hold, and submit a deletion or correction request without contacting support directly.

DATA AND SECURITY STANDARDS

How We Handle Your Account and Data

Every policy we apply is designed around one principle: your account information stays yours.

Encrypted Storage

All personal data — name, email, payment references from DANA, OVO, GoPay and QRIS — is stored using AES-256 encryption. No raw payment credentials are kept on our servers after a session closes.

Cookie Policy

We use session cookies for login continuity and analytics cookies to track page load performance. You can disable non-essential cookies from your browser settings at any time without losing account access.

Account Security

Two-step login verification is available under Settings. We send an SMS or email code on each new device login. If you notice an unrecognised session, contact live chat immediately and we will freeze the account.

Data Retention Rules

Transaction records are kept for 24 months to satisfy financial compliance requirements. Account profile data is retained while your account is active. Upon verified closure, non-statutory data is deleted within 30 days.

Who to Contact

Data-access and correction requests go to our compliance team via the email channel listed on this page. Include your registered account ID and the specific data category you are asking about for faster handling.

Requesting Changes

You can correct profile data — including registered name, email and linked payment method — directly in Settings. For corrections to transaction records or identity documents, submit a request via email with supporting evidence.

Legal Questions We Get Asked Most

These are the questions our compliance team receives most often from Indonesian account holders. Each answer reflects current policy as applied to accounts registered through fuji slot.

Access to our platform depends on local law. We advise you to confirm that using an online gaming platform is permitted in your region before opening an account. Where local law permits, all features are available to verified Indonesian accounts.

We collect your name, email address, date of birth and payment identifiers linked to DANA, OVO, GoPay or QRIS. We do not collect government ID numbers unless you initiate a high-value withdrawal that triggers identity verification.

Transaction records, including all DANA, OVO, GoPay and QRIS payment logs, are retained for 24 months from the date of each transaction. After that period, records not required for statutory compliance are deleted from active storage.

Yes. Log in, go to Settings, then Privacy and Terms and use the data-download option. Alternatively, email our compliance team with your account ID. We aim to fulfil data-access requests within 14 days of receipt.

Submit an account-closure request via live chat or email. Once we verify your identity, we process closure within 72 hours. Non-statutory data is deleted within 30 days of closure; financial records required by compliance law are held for the statutory period.

Contact our support team within 7 days of the transaction date. We retrieve the timestamped payment log, check it against our clearing records and issue a written outcome within 5 business days. You can escalate to email if live chat does not resolve it.

No. Payment references from DANA, OVO, GoPay and QRIS are passed only to the relevant payment gateway to process your transaction. We do not sell, rent or share financial identifiers with advertisers, data brokers or any unaffiliated entity.